How can we help?
Find answers below or reach out to our team directly.
schedule
Business Hours
Mon – Fri, 9 AM – 6 PM ET
Usually responds within hours
Common Topics
local_shipping
Shipping & Labels
- After purchasing, your label is available for immediate download as a PDF.
- Print your label on standard 8.5" × 11" paper or a 4" × 6" thermal label.
- Affix the label securely to your package and drop it off at the appropriate carrier location.
- Labels are valid for the carrier and service level shown at checkout.
payments
Pricing & Payment
- All prices include carrier discounts of up to 80% off retail rates.
- Fuel surcharges and dimensional weight fees are pre-calculated.
- We accept all major credit cards, Apple Pay, and Google Pay via Stripe.
- Prices are quoted in USD and charged at the time of purchase.
undo
Refunds & Voids
- Unused labels can be voided within 30 days of purchase for a full refund.
- Once a carrier has scanned a label, it cannot be refunded.
- Refunds are processed back to your original payment method within 5–10 business days.
- To request a void, email us with your order details.
track_changes
Tracking
- Each label includes a tracking number from the carrier.
- Track your package directly on the carrier's website (UPS, USPS, or FedEx).
- Tracking updates are provided by the carrier and may take 24 hours to appear after drop-off.
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